-What should I do if something from my order is missing?
Please contact our customer service within 7 days of receiving your package at firstname.lastname@example.org with your name, order number, what product is missing. If possible, include a picture of the entire order out of the package.
-What should I do if I get a damaged or defective item?
Please contact customer service at email@example.com, with your name, order number, a picture of the damaged product (with tags on product and not used), and a short description of the issue. We will address this issue within 24-48 hours.
-How do I create an account?
You can create an account here by entering your name, email, and a password of your choice.
-I don't see a refund on my credit card. What should I do now?
It typically takes 5-7 business days for a refund to show up on a credit card. If it has been longer than 10 business days and you do not see the refund, please email us at firstname.lastname@example.org with your name, order number, tracking return information, and the items you returned. We aim to respond within 24-48 hours.
Collectibles & Licensed Products
- Are your products Authentic/Licensed?
Yes! Absolutely. All of our collectibles are authentic from the original maker/manufacturer or from an authorised reseller. We don't deal in fakes. Our bags and licensed items are also all officially licensed from reputable companies.
- I ordered an item for preorder, when will I receive it?
All preorder items have an estimated in stock date. As items ship we will send you a shipping confirmation. If you require updates at any point or need to update your shipping information, please reach out to us as email@example.com and a real live human will contact you and assist in any way they can!
- Are your collectibles in stock?
Unless otherwise noted in the product description as a Preorder, everything listed for sale is in stock and will ship within 24-48 business hours. We don't offer presale on any brands other than Iron Studios & Loungefly Exclusives currently. As collectors ourselves we like to have products in hand before guaranteeing them and their condition.
SHIPPING & RETURNS
-What forms of payment do you take?
We accept PayPal, Klarna & Afterpay. When you place an order on our website, we will charge your credit card once we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped. If you are having difficulty processing payment, please email us at firstname.lastname@example.org.
Please Note: We aim to process orders within 24-48 hours.
If you select next day or 2 day shipping, please allow processing time of 24-48 business hours.
-Where does Eight3Five ship to?
We ship to all 50 states.
-Do you ship internationally?
We are working on international shipping solutions. In the meantime we can provide shipping quotes if you contact us with your shipping address and the items you will like to purchase at email@example.com. Our Loungefly & licensed products can only be shipped within the USA and Canada.
-What is Eight3five’s return policy?
Please note our return policy:
- All returns must be requested within 21 days from the date of receipt.
- We do not offer free returns. If you wish to return an item please contact us at firstname.lastname@example.org in order to initiate a return.
- If your item has arrived damaged or defective, please contact us with photos at email@example.com so we can assess the damage and offer the best available options.
- Merchandise must have all tags attached.
- All items should be returned in their original packaging.
- Shipping charges are not refundable.
- Upon receipt of returned goods Eight3five reserves the right to deny a refund if the merchandise does not meet return policy requirements.
- We cannot be responsible for damaged boxes. We do everything within our power to make sure your items are well packaged, however, we understand that not all mail carriers treat our packages with the same care and attention as we would like. If an item arrives badly damaged please contact us with your name, email, order number and photos of the damage at firstname.lastname@example.org and we will assess damage on a case by case basis. We understand that the box/packaging is art itself, however, Eight3five Inc will not exchange/return an item due to defective/damaged packaging.
- Due to hygiene reasons we cannot accept returns on underwear, socks & Earrings.
-Do I need to sign for my Eight3five package?
For select high value items we will request a signature on delivery.
-What if my Eight3five order is lost?
If by chance a package is lost in transit we are happy to work with you to resolve the issue but we kindly ask that you must report your lost package to the carrier before reaching out to Contact@eight3five.com
-Is it possible to modify my order once it is placed?
Once you have submitted your order, we are unable to modify or cancel at this time. Please be sure that your details are correct at the time of placing an order as we cannot change them once submitted.
- Is it possible to cancel a preorder?
We can only cancel preorders up to 24 hours after the sale of the product. Preorder cancellations within 24 hours will be charged a 20% cancellation fee.
-How do I track my Eight3five order once it is placed?
Once your order has been shipped, you will be sent a shipping confirmation email including the tracking number for your package.
-Where do I enter a promo code?
Please enter your promotional code in the box that says “Discount code” on the checkout page and hit the “Apply” button.
-How many promo codes can I enter?
Only one promotional code will be honored per order.
-The Discount code I have doesn't work
We reserve the right to limit the use of our discount codes. We currently do not offer discount codes for our limited edition, collectible & exclusive items.
For customer inquiries regarding recent orders, shipping, or processing a return, please email us at email@example.com. Please allow 24-48 hours for a team member to get back to you.
EIGHT3FIVE INC RESERVES THE RIGHT TO CANCEL/REFUND ORDERS AT ANYTIME DUE TO STOCK LIMITATIONS, QUALITY PROBLEMS, INACCURATE INFORMATION FROM CUSTOMER, FRAUD RISK ANALYSIS OR ANY OTHER