FAQs

 

ORDER INFORMATION


-What should I do if something from my order is missing?

Please contact our customer service within 7 days of receiving your package at contact@eight3five.com with your name, order number, what product is missing. If possible, include a picture of the entire order out of the package.


-What should I do if I get a damaged or defective item?


Please contact customer service at contact@eight3five.com, with your name, order number, a picture of the damaged product (with tags on product and not used), and a short description of the issue. We will address this issue within 24 hours.


-How do I create an account?


You can create an account here by entering your name, email, and a password of your choice.

-I don't see a refund on my credit card. What should I do now?

It typically takes 5-7 business days for a refund to show up on a credit card. If it has been longer than 10 business days and you do not see the refund, please email us at contact@eight3five.com with your name, order number, tracking return information, and the items you returned. We will respond within 24 hours.

Collectibles & Licensed Products

- Are your products Authentic/Licensed?

Yes! Absolutely. All of our collectibles are authentic from the original maker/manufacturer or from an authorised reseller. We don't deal in fakes or replicas. Our bags and licensed items are also all officially licensed from reputable companies. 

- I ordered an item for preorder, when will I receive it?

All preorder items have an estimated in stock date. As items ship we will send you a shipping confirmation. If you require updates at any point or need to update your shipping information, please reach out to us as contact@eight3five.com and a real live human will contact you and assist in any way they can!

- Are your collectibles in stock?

Unless otherwise noted in the product description, everything listed for sale is in stock and will ship within 24-48 hours. We don't offer presale on any brands other than Iron Studios currently. As collectors ourselves we like to have products in hand before guaranteeing them and their condition. 


SHIPPING & RETURNS

-What forms of payment do you take?


We accept Visa, MasterCard, Discover, American Express, PayPal. When you place an order on our website, we will charge your credit card once we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped. If you are having difficulty processing payment, please email us at contact@eight3five.com.



SHIPPING METHOD

ORDER BY

SHIPPING FEE

ESTIMATED SHIPPING

USPS First Class Package

12 PM EST

Calculated at checkout

2 BUSINESS DAYS

USPS Priority Mail

12 PM EST

Calculated at checkout

2 BUSINESS DAYS

UPS Ground

12 PM EST

Calculated at checkout

1 BUSINESS DAY

UPS Next Day Air Saver

12 PM EST

Calculated at checkout

1 BUSINESS DAY

USPS Priority Mail Express

12 PM EST

Calculated at checkout

1 BUSINESS DAY

UPS Next Day Air

12 PM EST

Calculated at checkout

1 BUSINESS DAY

UPS Next Day Air Early

12 PM EST

Calculated at checkout

1 BUSINESS DAY


Please Note: We do our best to ship all orders placed by 12 Noon EST on the same day, however, during busier holiday hours this is not guaranteed. 

Please allow time to ship accordingly. 

-Where does Eight3Five ship to?

We ship to all 50 states.

-Do you ship internationally?

We are working on international shipping solutions. In the meantime we can provide shipping quotes if you contact us with your shipping address and the items you will like to purchase at contact@eight3five.com


-What is Eight3five’s return policy?

Please note our return policy:

  • All returns must be requested within 21 days from the date of receipt.
  • We will not accept merchandise that has been worn, altered, or washed.
  • Merchandise must have all tags attached.
  • All items should be returned in their original packaging.
  • Shipping charges are not refundable.
  • Upon receipt of returned goods Eight3five reserves the right to deny a refund if the merchandise does not meet return policy requirements.
  • We cannot be responsible for damaged boxes. We do everything within our power to make sure your items are well packaged, however, we understand that not all mail carriers treat our packages with the same care and attention as we would like. If an item arrives badly damaged please contact us with your name, email, order number and photos of the damage at contact@eight3five.com and we will assess damage on a case by case basis. We understand that the box/packaging is art itself, however, Eight3five Inc will not exchange/return an item due to defective/damaged packaging.

-Do I need to sign for my Eight3five package?

No.

-What if my Eight3five order is lost?


If by chance a package is lost in transit we are happy to work with you to resolve the issue but we kindly ask that you must report your lost package to the carrier before reaching out to orders@eight3five.com


-Is it possible to modify my order once it is placed?


Once you have submitted your order, we have limited ability to make modifications. Please contact as soon as possible at orders@eight3five.com with any requests.

-How do I track my Eight3five order once it is placed?

Once your order has been shipped, you will be sent a shipping confirmation email including the tracking number for your package.


PROMOTION POLICIES


-Where do I enter a promo code?

Please enter your promotional code in the box that says “Discount code” on the checkout page and hit the “Apply” button.


-How many promo codes can I enter?

Only one promotional code will be honored per order.


CONTACT US

For customer inquiries regarding recent orders, shipping, or processing a return, please email us at contact@eight3five.com. For questions on products please email us at contact@eight3five.com. Please allow 24-48 hours for a team member to get back to you.

 

EIGHT3FIVE INC RESERVES THE RIGHT TO CANCEL/REFUND ORDERS AT ANYTIME DUE TO STOCK LIMITATIONS, QUALITY PROBLEMS, INACCURATE INFORMATION FROM CUSTOMER, FRAUD RISK ANALYSIS OR ANY OTHER REASON.